Use behavior evidence and support readiness to make a scale decision.
Brief Leah has a 500-person rollout and six weeks from launch; the request sounds like training, but the business problem is low manager reinforcement capacity. If L&D answers too fast, the team may spend weeks teaching the wrong behavior. A good pilot can fail at scale when support is assumed instead of designed. Walk the chain Outcome to behavior to evidence Move one link at a time so the learning solution does not outrun the performance diagnosis. Content first Fast, visible, and often mis-aimed. A smaller plan with a stronger claim. Start with Level 4 and work backward to Level…
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