Triage a Return Without Creating Chaos
Choose the right return path based on condition, authorization, and disposition.
The live decision A mixed customer return arrives with damaged, wrong-item, and buyer-remorse cartons on the same pallet. Each click changes service, cost, or control. There are no dead ends, only consequences. Use the model before you move SCOR Return: authorize, inspect, disposition, learn A logistics decision is strong when it protects the customer promise and the operating system at the same time. Shortcut React to the loudest signal Stable service with fewer surprises 1 Authorize 2 Inspect 3 Disposition What happens first? How do you split the return? What is the strongest final routing?
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