MICROSOFT-365-PRODUCTIVITY5 MIN READ
Decide: chat, channel, task, or meeting?
Select chat, channel, Planner, or meeting for a Teams work item based on future visibility and ownership.
A customer escalation needs speed, shared memory, and a visible owner. The strongest move starts in a channel because the answer must be findable by the broader account team, then turns into a Planner task when ownership is clear.
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in