Move durable decisions out of Teams chat
Choose the right Microsoft Teams surface for durable decisions, transient coordination, and accountable work.
The move: match the Teams surface to the accountability need. Private chat is fast, but it is weak memory. Channel posts are shared memory. Planner turns a decision into tracked work. Meetings are for resolving live ambiguity. A RACI-style lens helps: who is responsible, who is accountable, who must be consulted, and who only needs to be informed? When those roles are unclear, people use chat because it feels easy. The cost appears later: missing context, duplicated questions, and decisions that cannot be reconstructed. Use this rule: if a decision changes scope, date, budget, customer promise, or owner, it belongs…
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