MAINTENANCE-PLANNING5 MIN READ
Get better job feedback from a technician
Ask for technician feedback in a way that improves the job plan without sounding like blame.
Luis L Maintenance Technician P Problem C Current K Countermeasure Thin closeout 20 sec The moment Luis closed the pump repair as completed, but the job took four hours against a two-hour estimate and needed parts not in the kit. If the conversation becomes a performance challenge, the planner loses the field facts needed to improve the plan. 2x estimate overrun 1 borrowed tool
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