Walk a dispute to the right remedy
Choose the next dispute-management action based on evidence, risk, and ownership.
Dispute start Buyer: the cleaner never arrived. Cleaner: the buyer would not answer. The order is $220 and both sides have plausible signals. A fast refund may be wrong; a slow investigation may lose trust. Classify before deciding. Dispute triage Risk -> Evidence -> Owner Use Cynefin to match the decision to uncertainty, then use RACI to keep ownership clear. Reflex Refund or deny based on who is louder The remedy fits the situation rather than the noise. Fairness comes from sequencing, not from splitting every dispute down the middle. 01 Risk 02 Evidence 03 Owner Decision 1 No one…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in