MARKETPLACE-MANAGEMENT5 MIN READ
Handle the angry buyer without breaking supply trust
Respond to an angry marketplace buyer with empathy, evidence collection, and clear ownership.
Jordan J angry buyer 01 Acknowledge 02 Evidence 03 Owner Buyer complaint 30 sec Scenario Jordan says the sitter ruined an anniversary dinner. The sitter says instructions changed after booking. You need empathy without over-promising. RACI language 1 min Dual trust Empathy -> Evidence -> Owner -> Update
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