Close the loop on retention feedback
Turn parent and student feedback into a weekly close-the-loop retention habit.
The move: treat feedback as a loop, not a grade. A useful retention system has three beats: collect the signal, close the loop, and change the operating pattern. The question gets attention, but the follow-up earns trust. Families do not stay because the school has a dashboard. They stay because someone notices the friction while it is still small enough to fix. Collect the signal Ask after moments that matter: the second trial class, the first month, belt testing, injury recovery, and renewal week. Pair the rating with a plain reason question: "What is the main reason for that score?"…
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