Coach an instructor on class pacing using SBI observation and GROW commitment.
Coach Elena CE Lead kids instructor SBI Observation G Goal W Will The overrun 20 sec After class The 5:30 class ended 12 minutes late for the second time this week. The lobby backed up and the next class started cold. The instructor cares about teaching quality; the owner must protect the whole schedule. 12m overrun 2 classes affected
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