Commit to one trial follow-up experiment
Commit to a two-day PDCA experiment that improves follow-up after trial classes.
Trial follow-up for new martial arts families after their first or second class Use this for a real trial family, no-show trial, or undecided parent from this week's class schedule. Plan: For the next three trial families, send a follow-up within two hours that names the student's original goal, one observed win from class, and the next recommended class. Do: Send the message exactly as drafted. Check: Track reply, rebook, and enrollment movement after 48 hours. Act: Keep the wording, adjust it, or replace it based on what families actually did. In 2 days, review whether the message was sent,…
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