Build a make-up policy families will actually follow
Use ADKAR to sequence a make-up class policy change from awareness to reinforcement.
Policy pressure Make-up requests are crowding beginner classes and creating desk-by-desk exceptions. The change must reduce chaos without making loyal families feel punished. ADKAR change sequence Awareness -> Desire -> Knowledge -> Ability -> Reinforcement A policy is adopted by people one step at a time. Miss a step and the desk absorbs the confusion. Rule blast New policy starts Monday Families know the why, the how, and the boundary. People do not adopt the rule they heard once; they adopt the rule they can use under pressure. 01 Awareness 02 Ability 03 Reinforce Decision 1 You need to announce…
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