Callbacks are cost of quality
Use Cost of Quality categories to separate prevention, appraisal, internal failure, and external failure in a masonry business.
The reframe: callbacks are not just repair work. They are external failure cost. Cost of Quality gives four useful buckets. Prevention is the work that keeps defects from happening: training, method statements, mockups, material labeling, and weather planning. Appraisal is checking the work before release: plumb checks, joint profile checks, flashing checks, color checks, and final clean inspection. Internal failure is a mistake caught before the owner sees it. External failure is the callback, complaint, warranty visit, bad review, or unpaid redo. A masonry business should not try to eliminate all quality spending. It should spend quality money in the…
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