MASONRY-BUSINESS5 MIN READ
Say no to free scope without sounding petty
Use clear scope language to respond to a client extra while preserving trust and options.
Ms. Keller MK Homeowner 1 Acknowledge 2 Boundary 3 Path The ask 20 sec Client moment The crew is cleaning tools. Ms. Keller points at two cracked piers and says, "Can you rebuild those while you're already here?" The answer needs to protect the current closeout and keep the client relationship intact. extra piers 0 approved dollars today
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