MASONRY-BUSINESS5 MIN READ
Give crew feedback without making it personal
Use SBI feedback to correct a masonry quality issue with observable facts and a useful impact statement.
Eli E Apprentice mason S Situation B Behavior I Impact Quality correction 20 sec Field moment The sample panel looks clean, but Eli's last six head joints on the north elevation are too shallow. The correction needs to happen now, before the defect repeats across the elevation. 6 joints already off 1 wall visible elevation
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