Commit to a specific Gemba walk that observes real laboratory work without auditing or blaming.
Run a 20-minute Gemba walk in a real laboratory workflow without turning it into an audit. Choose a workflow with visible operational pain: specimen receiving during courier surge, critical value calls at shift change, blood bank issue handoff, analyzer maintenance setup, or POCT device return. I will observe [specific lab workflow] on [date/time] with the question: [what do I need to learn?]. I will ask staff what makes the right work hard and leave with one process observation, not a blame note. In 3 days, check whether the walk happened, what you observed, and whether one process barrier was named.…
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