Walk a proficiency testing surprise
Apply DMAIC steps to define, measure, analyze, improve, and control a proficiency testing miss.
PT miss A microbiology proficiency test has one unacceptable organism identification under accreditation prep pressure. The risk is closing fast with a weak cause, then seeing the same failure under patient testing conditions. DMAIC Do not improve before you analyze DMAIC keeps quality investigations from becoming a race to the most available explanation. Shortcut Retrain staff and close. The corrective action fits the cause instead of the calendar. DMAIC works because each phase narrows uncertainty before the next phase spends effort. 01 Define 02 Analyze 03 Control Define the problem Scope
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