Sort lab metrics into a balanced scorecard

Sort each laboratory metric into the balanced scorecard perspective it most directly informs. Stewardship Stakeholder Internal process Organizational capacity Cost per billable test by section Clinician satisfaction with critical value communication STAT potassium median turnaround time Percent of staff current on competency assessment Reagent waste dollars from expired open packs Specimen rejection rate by outpatient clinic Number of unresolved provider complaints older than 7 days Cross-trained coverage for blood bank night shift Send-out test spend against budget Corrected report rate per 10,000 results

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