MEDICAL-PRACTICE-MANAGEMENT5 MIN READ
The Delay Conversation
Respond to a delayed patient with acknowledgement, honest information, options, and teach-back confirmation.
Mr. Sloan MS Patient waiting for a follow-up visit A Acknowledge I Inform O Offer The moment 20 sec Waiting room pressure Mr. Sloan has waited 31 minutes and is speaking loudly enough for nearby patients to hear. The first reply can either lower the heat or turn the delay into a trust break. 31m wait 3 options possible
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