Commit to one escalation drill
Commit to a short escalation drill that tests SBAR, owner, backup, and documentation path.
Run one low-stakes escalation drill for a mental-health clinic safety or urgent-review pathway. Use a realistic clinic scenario: concerning voicemail, portal message with safety language, no-show after elevated-risk visit, or parent call that requires urgent clinician review. Drill scenario: [specific signal]. Participants: [front desk/intake/clinical reviewer/supervisor]. SBAR route: [where and how]. Backup test: [what happens if owner is unavailable after X minutes]. Documentation location: [tracker/EHR field]. Improvement captured: [one gap to fix]. Drill scenario: mock portal message at 4:45 p.m. saying the client is scared to be alone. Participants: front desk lead, intake coordinator, urgent-review clinician, supervisor. SBAR route: urgent-review channel…
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