Commit to one attendance test
Commit to a specific, measurable PDSA attendance test in a mental-health clinic workflow.
Run a small no-show or late-cancel PDSA in a mental-health clinic workflow. Choose one attendance segment such as first intakes, medication follow-ups, group therapy, telehealth visits, or clients scheduled more than 10 days out. For [clinic attendance segment], we will test [one change] for [time window or number of clients]. We predict [measurable result]. We will measure [attendance outcome] and [workload or side effect]. Owner: [role]. First review date: [date]. For first intakes scheduled more than 10 days out, we will test a 90-second welcome call plus 72-hour confirmation text for the next 20 clients. We predict kept visits will…
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