Clarify clinic intake responsibilities so every handoff has an owner and backup.
The move: turn assumptions into named ownership. A roles-and-responsibilities review is a simple operating practice: identify the roles involved, compare what each role believes it owns, surface unassigned responsibilities, and document the agreed ownership. For clinic intake, this is often more useful than a long policy because the pain lives at handoffs. Role, task, signal A clear intake responsibility has three parts. The role owns the task. The task is written as an observable action. The signal proves it is done. 'Billing checks eligibility' is better than 'billing helps with insurance.' 'Eligibility status updated in the intake tracker by noon…
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