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MENTAL-HEALTH-CLINIC-MANAGEMENT5 MIN READ

Escalate risk with SBAR, not a long story

Use SBAR to make a mental-health clinic escalation concise, complete, and action-oriented.

The move: lead with the risk, then ask for the action. SBAR stands for Situation, Background, Assessment, Recommendation. It is useful in mental-health clinic management because many risk handoffs cross role boundaries. The person who first sees the signal may be a receptionist, care coordinator, biller, intake specialist, therapist, prescriber, or supervisor. Each person sees part of the picture. SBAR gives them a shared structure for passing the picture without guessing what the next person needs. Situation Name the live issue in one sentence. Do not start with the client's whole history. Start with what changed now: the message, behavior,…

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