Use Five Whys without turning it into blame
Use Five Whys to find a process-level cause behind an authorization delay.
A therapy authorization expired and two sessions are at denial risk because renewal was not submitted before the end date. Five Whys: ask why repeatedly until the team reaches a process cause it can countermeasure The common trap is stopping at 'billing missed it,' which names proximity to the failure but not the system condition that made the miss likely. Why 1 Why are two sessions at denial risk? The authorization renewal was not submitted before the expiration date. This names the immediate failure without assigning blame. It keeps the team focused on the process. Why 2 Why was renewal…
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