Fix the zero-baseline bar chart

A support leader needs to show a real CSAT improvement without implying a miracle. Before: a raised baseline makes a small CSAT lift look huge. After: full context plus a direct delta keeps the improvement honest. The baseline is restored, so bar length again represents total magnitude rather than only the top slice of the scale. The delta is called out directly, because the business point is the change, not a visually dramatic difference in area. A supporting trend mark shows whether the change is persistent, which follows Cairo's advice to ask what claim the chart makes easy to believe.…

Sign up free — one personalized lesson every day, matched to your role and goals.

Already have an account? Sign in