MOBILE-DETAILING-BUSINESS5 MIN READ
Give feedback without turning it personal
Use Situation-Behavior-Impact feedback to correct a helper's behavior without attacking intent.
Marco M Part-time detailing helper S Situation B Behavior I Impact After the job 20 sec The moment Marco arrived 18 minutes late. You protected the client experience, but now you need to address it before it becomes normal. The feedback must be clear enough to change behavior and respectful enough to keep trust. 18 minutes late $650 ceramic prep booking
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