Create a handoff matrix that names each agent's role, input, output, authority, and escalation.
A claims automation workflow is failing because agents pass prose summaries and silently inherit decision rights. DACI handoff matrix: driver, approver, contributor, informed, plus input and output contracts The common trap is naming agent capabilities but not authority. 'Policy agent reviews claims' sounds fine until review becomes approval and no one can audit why. Name the workflow driver Set the orchestrator as driver for intake to resolution. It owns state, timing, and routing, but not claim approval. Driver is about moving the decision forward. Keeping driver separate from approver prevents the orchestrator from becoming a hidden decision maker. Separate contributors…
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