Roll Out Without Breaking Trust
Make scale-up decisions from pilot evidence rather than stakeholder pressure.
Pilot pressure The first pilot saved time, but four exceptions still required manual rescue. Scaling too early teaches users not to trust the new workflow. Scale gate PDSA act step The act step is a decision: standardize, revise, or stop based on what the pilot taught you. Act deliberately Evidence decides the rollout. Study Step 1 The pilot saved time but had exception failures. What do you do before scaling? Choose the move that best protects the no-code principle in this moment. Act Step 2 International requests fail due to tax-owner routing. What is the strongest act step? Choose the…
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