Respond to an error without teaching people to hide
Distinguish human error, at-risk behavior, and reckless behavior when responding to a nursing safety event.
The move: make accountability specific enough that people keep reporting. ## Three Different Behaviors Need Three Different Responses Human error is an unintentional slip or lapse. It calls for consolation, system repair, and design that makes the right action easier. At-risk behavior is a choice that seems reasonable inside local pressure, such as documenting late because "everyone does it on nights." It calls for coaching, removal of incentives for the shortcut, and clear expectations. Reckless behavior is conscious disregard of a substantial risk, and it calls for stronger corrective action. ## Why The Distinction Works The distinction protects two things…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in