Choose the cure for the first-week firehose
Choose onboarding design moves that reduce extraneous cognitive load without hiding essential complexity.
24 new names in 3 days 62 links in one folder Day 5 first customer shadow Mina says she cannot remember which tools matter for her first customer shadow. What is the strongest design move? Create a first-shadow job aid with only the three tools she will use, when to open each one, and where to find deeper reference later Add another live overview so each tool owner can explain their system in more detail Ask Mina to reread the full resource folder and bookmark whatever feels relevant Remove tool learning from week one entirely so she is not stressed…
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