Walk the LMS-versus-workflow decision
Route onboarding needs to the right support format based on frequency, risk, complexity, and performance context.
Course overload Forty-three onboarding modules look complete, but the actual work still lacks cues and feedback. The support format must match where performance happens. Support routing Course, job aid, checklist, ritual Use formal learning for concepts, job aids for in-the-moment steps, checklists for readiness, and manager rituals for feedback and expectations. Put it in LMS Easy to track, often weak to transfer The program supports work instead of merely documenting content. Put support as close as possible to the performance moment. 01 Task type 02 Risk 03 Fresh use Step 1 New hires must submit a security exception request correctly…
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