ONBOARDING-PROGRAM-DESIGN5 MIN READ
Run the onboarding pilot debrief
Facilitate an onboarding pilot debrief that separates reaction, learning, behavior, and system barriers.
Marcus M Pilot manager R Reaction B Behavior C Change The pilot complaint 20 sec Debrief moment Marcus says the pilot onboarding flow is too much and asks to cut it in half. If you defend the design, you lose the signal. If you accept the complaint too quickly, you may cut the wrong part. 3 possible causes 1 change to test first
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