ONLINE-TEACHING5 MIN READ
Answer the “I am lost” message
Respond to a confused online learner with support that preserves productive effort.
Maya M Learner in Week 3 1 Acknowledge 2 Anchor 3 Next step The learner moment 20 sec Message thread Maya posts at 11:18 p.m.: “I watched everything twice and still do not know how to start the case analysis. Am I just missing it?” In online teaching, tone and timing become part of the instruction. The framework 90 sec Zone of Proximal Development and scaffolding Scaffold without taking over
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