Use RAPID to structure a late open enrollment exception decision with clear decision rights.
The exception A late election request has a sympathetic reason and real compliance risk. The process must be humane without creating inconsistent precedent. The framework RAPID Clarify who recommends, agrees, performs, provides input, and decides. One Decide role Input is not the same as authority. Consistent exceptions A compassionate exception process still needs a clear decision owner. Fact intake Step 1 The manager says, "Please approve this. It was a family emergency." What is the strongest first move? Decision rights Step 2 Payroll can technically adjust the file; Legal wants to review the plan rule. How do you assign roles?
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