Rewrite open enrollment language so employees can understand the action, decision, and consequence.
Accuracy is required. Usability is the management skill. Plain-language guidance asks writers to organize information for the reader, use familiar words, and make the needed action clear. In open enrollment, that means the first draft should not start from plan documents. It should start from employee questions: Will my doctor stay covered? What happens to my paycheck? What do I need to upload? What is the deadline? The three-part rewrite For any complex plan detail, write three sentences. First, name the change in plain words. Second, state who it affects and how. Third, give the next action or help path.…
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