Sort employee signals into ADKAR barriers
Diagnose employee enrollment signals by ADKAR barrier so the intervention fits the need.
Sort each employee signal into the ADKAR barrier it points to. Awareness Desire Knowledge Ability Reinforcement "I did not realize the enrollment window had opened." "Is this required this year or can I ignore it?" "I do not trust the new plan after last year's carrier problem." "Nothing ever changes, so I will just keep what I had." "I do not understand the difference between deductible and out-of-pocket max." "I cannot tell whether the HSA contribution offsets the premium change." "The portal will not accept my dependent document upload." "I know what I want, but I cannot find the submit…
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