Coach a manager out of expedite addiction
Use Theory of Constraints explicitly in a workplace operations conversation.
Partner Stakeholder P A regional director marks 14 of 19 orders “must ship today.” The warehouse no longer knows what urgent means. The conversation will either clarify the operating system or add more noise. Theory of Constraints Protect the constrained resource so exceptions stay exceptional. Acknowledge pressure Director: “These all need to go today. Customers are furious.” Define criteria Director: “What counts as real urgent?” Follow through Director: “I need confidence if I reduce expedites.” You made the operating principle discussable. Strong choices respect pressure while naming the system consequence and the next operating rule. Say the principle in operational…
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