Commit to one operational control this week
Commit to a specific operational action using PDSA Cycle (Deming Institute).
Test one operational control for a recurring workflow defect. a queue, handoff, approval, intake, dispatch, onboarding, service desk, or close process you currently manage When [specific operational trigger] happens, I will apply [control] and measure [signal] by [date]. In 3 days, check whether the control changed the signal you named. A recurring missing-input problem in vendor setup, HR changes, onboarding, or support escalation A cross-functional approval handoff where work waits because the accountable owner is unclear A daily operations review where too much active work is aging and the team needs a WIP or unblock rule When [queue/handoff/review trigger] happens,…
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