Define the process boundary before mapping every step
Apply SIPOC process definition to a concrete operational management problem.
The move: turn the operating principle into a visible control. SIPOC defines the process at the right altitude before the team drowns in detail. Suppliers provide inputs; the process transforms those inputs; outputs go to customers. The boundary matters because teams often solve inside the wrong frame. If the customer requirement is a refund decision in 48 hours, missing intake evidence may matter more than warehouse restock detail. The mechanism is shared scope. In practice, use a before-after contrast, a small score-chip set, and a common-trap callout: what was invisible before, what signal you will watch now, and what tempting…
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