Make invisible work visible before you optimize it
Apply The Kanban Guide to a concrete operational management problem.
The move: turn the operating principle into a visible control. Kanban is not board decoration. The Kanban Guide frames it around defining and visualizing workflow, actively managing items, and improving the workflow. In operations, hidden work creates false capacity: people look available because their work is not represented as work-in-progress. Once start, finish, states, WIP control, policies, and service expectation are explicit, the manager can see where work ages, waits, or exceeds capacity. In practice, use a before-after contrast, a small score-chip set, and a common-trap callout: what was invisible before, what signal you will watch now, and what tempting…
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