Run the RACI reset conversation
Use RACI responsibility assignment matrix explicitly in a workplace operations conversation.
Partner Stakeholder P Four leaders explain why customer-data cleanup is “with someone else.” The project is six weeks old and still has no signed-off owner. The conversation will either clarify the operating system or add more noise. RACI responsibility assignment matrix Name the deliverable, then separate accountability from input. Name output Team: “I thought RevOps had it after Data Ops sent the export.” Find one A Team: “RevOps needs it, but Data Ops has the files.” Set C and I Team: “Regional leaders will want a say.” You made the operating principle discussable. Strong choices respect pressure while naming the…
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