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OPERATIONAL-MANAGEMENT5 MIN READ

Sort RACI roles before the work starts

Classify operational signals using RACI responsibility assignment matrix.

Sort each operational card into the right bucket. Responsible Accountable Consulted Informed Operations analyst configuring refund reason codes VP Support signing off readiness Legal counsel reviewing nonstandard refund language Finance partner advising on threshold controls Regional managers receiving launch talking points Training coordinator publishing the agent guide CEO receiving Friday launch status summary Single launch owner approving go/no-go

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