Apply PDSA Cycle (Deming Institute) through a multi-step operational decision.
Every Friday at 3 p.m., payroll exceptions spike and an analyst fixes them manually before close. A wrong operational move consumes time while the system keeps producing the same failure. PDSA Cycle (Deming Institute) Use the next recurrence as a small PDSA prevention test, not another heroic recovery. Plan What is the strongest plan? Do How should you test? Study Exceptions drop but two lack project codes. What now? Now you try Weekly invoice rejects keep recurring. First move? The path converges on the operating principle. Each strong choice makes the system more visible, protects the governing constraint, or clarifies…
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