Diagnose an architecture that mirrors the wrong reporting lines
Identify when the product is mirroring an outdated org split and what to change first.
The architecture reflects an old channel-based reporting model rather than the current product promise of one unified account journey. Use the product seam as evidence: if customers expect one outcome but the org communicates through several independent channel teams, the system will keep duplicating that split. The common trap is blaming engineers for duplication when the reporting and planning structure keeps teaching them to duplicate. Step 1 Compare the desired user journey to the current team communication map. This reveals where the organization is still teaching the system to split. Step 2 Identify which parts are genuinely channel-specific and which…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in