Use a structured walk to redesign an incident-prone product area instead of just adding heroics.
The situation The developer-experience area has had five priority-one incidents in six weeks. The same four teams join every incident room, and one senior manager is the only person who can unblock the final decision each time. Each choice changes what the organization learns, remembers, and mirrors in the product. Framework in play Redesign the exception path Incidents reveal the org more honestly than strategy decks do, because the real escalation path appears under stress. Shortcut to avoid Solve every coordination problem by adding one more approval or one more central team. A better org-design move emerges when the work,…
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