Escalate print defects without starting a blame loop
Use Situation-Behavior-Impact to structure a factual supplier escalation for packaging defects.
Supplier escalation Ink rub appears on 18% of sampled sleeves. The team needs fast containment without turning the call into blame. The supplier cannot solve a vague accusation. They can respond to a defined situation, observed behavior, and business impact. SBI Situation, Behavior, Impact Use SBI to make the escalation specific enough to investigate and serious enough to act on. Blame Your print is bad. The supplier has a fair problem statement and a reason to move. Specific feedback is easier to accept and easier to investigate. 01 Situation 02 Behavior 03 Impact Anchor it You are opening the escalation…
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