Turn a messy inquiry into a SIPOC map
Use SIPOC to define the front-end estimate process from lead source to booked job.
The move: define estimate intake as a process, not a chat. Suppliers And Inputs Your suppliers are the people and systems that provide information: the homeowner, realtor, GC, photos, plans, past job notes, or referral partner. Inputs are the facts that let you scope accurately. Missing inputs create callbacks, change orders, and awkward price corrections. Process And Outputs Name the steps from inquiry to estimate. Qualify the lead, collect essentials, schedule or decline, inspect, scope, price, send, and follow up. The outputs should be explicit: booked site visit, no-fit lead, written estimate, or signed job. Customers The prospect is not…
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