PARKING-OPERATIONS5 MIN READ
De-escalate the double-charge dispute
Use observation, feeling, need, and request language to handle a parking double-charge dispute without escalating blame.
Jordan J Driver at exit B O Observe N Need R Request Exit dispute 45 sec Double charge Jordan is holding up a phone with two pending charges while six cars wait behind the gate. The conversation has to reduce heat and move the dispute to a safe review point. 6 cars waiting 2 pending charges shown
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