Commit to a focused parking gemba walk that observes actual work, asks neutral questions, and records one improvement candidate.
A focused parking gemba walk for one real operational friction point. Use this for a validation failure, event exit, pay-station queue, enforcement route, elevator lobby confusion, or overflow lot setup. Situation I will observe: [specific garage area, journey, and time window] What I expect should happen: [one sentence] What I will watch without interrupting: [customer action, staff action, system response, physical evidence] Neutral questions I will ask: What is supposed to happen here? Where do you have to compensate? What makes this harder during peak? What would make the right action easier? Evidence I will capture: [count, timestamp, photo of…
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