Map the parent wait before fixing the schedule
Identify non-value-added waiting in a pediatric visit flow before proposing a scheduling fix.
The move: map the wait the family feels, not the wait your dashboard already measures. Lean thinking treats value as what the customer needs and waste as work that consumes time without creating that value. For a pediatric visit, value is not just the provider assessment. It is a safe, understandable, child-friendly path through the visit. A family waiting with no update, repeating insurance details, or being sent back for a missing consent is experiencing waste even if every internal team is busy. Start with the family's path Draw the visit from the parent and child's point of view. Use…
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