Use Five Whys to identify whether a performance miss is skill, system, clarity, or motivation.
Kira's QA handoffs are missing edge cases, and the manager needs to know whether to coach effort, skill, clarity, or system. Use Five Whys to move from the visible miss to the condition that allowed the miss. The shortcut is to say be more thorough. That sounds actionable but hides the cause. If the template, examples, or review process are weak, Kira can try harder and still miss. Before Kira, please be more thorough in QA handoffs. After For the next two handoffs, use the edge-case checklist, compare against two strong examples, and review the first draft with the lead…
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